Walmart’s long-lasting challenge: luring budget shoppers back to its stores
2022.08.11 13:38
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FILE PHOTO: Shoppers are seen wearing masks while shopping at a Walmart store, in North Brunswick, New Jersey, U.S. July 20, 2020. REUTERS/Eduardo Munoz/File Photo
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By Arriana McLymore and Siddharth Cavale
(Reuters) – Walmart (NYSE:WMT) Inc could face an uphill battle to reclaim U.S. shoppers who opted for the neighborhood dollar store or Aldi rather than driving farther to a Walmart Supercenter when gasoline was $5 a gallon.
While gasoline prices have dropped nearly 20% over the past month, there are no signs shoppers are returning to the nation’s biggest retailer, according to foot traffic data reviewed by Reuters and analysts.
Inflation remains at a 40-year high, devouring a large chunk of the grocery budgets of many Americans, especially Walmart’s legions of cost-conscious shoppers.
Foot traffic at Walmart’s 3,573 U.S. Supercenters and its 370 discount stores (as of Jan. 31, 2022) fell 2.7% on average from June 1 through July 25 versus a year earlier, according to data from Placer.ai, a location analytics firm.
Meanwhile, traffic rose 11.5% at Aldi, owned by German discount grocer Aldi Süd, and the number of shopper visits climbed 4.1% at Dollar General (NYSE:DG).
The question of how to reverse the loss in foot traffic will likely be a focus for analysts when Walmart reports second-quarter earnings on Aug. 16.
It may not be easy – or cheap.
Walmart store traffic trends compared with Dollar General and Aldi: https://fingfx.thomsonreuters.com/gfx/mkt/zdvxoznmxpx/Dollar-general-and-aldi-have-attracted-more-shoppers-than-walmart-since-june%20(1).png
Burt Flickinger, managing director of Strategic Resource Group, said Walmart needs to invest more in local advertisements to lure people back into stores.
Cutting back on local newspaper ads has become Walmart’s “Achilles heel,” Flickinger said. If the company wants customers to return, Walmart must spend more money on “high-value ads” that highlight promotions and rollbacks.
Walmart shoppers have a median household income of $73,000, according to data from Numerator, a consumer insights firm.
In June, inflation reached 9.1%, a four-decade record, while gasoline prices soared to $5.006 a gallon on average (June 13), up from $3.161 a year earlier, according to the U.S. Energy Information Administration. Higher gas prices shaved hundreds of dollars off the monthly spending budgets of the typical low-income American, according to several economists.
Walmart CEO Doug McMillon has previously characterized the retailer as an “inflation-fighter” and a top destination for shoppers in recessionary periods. But Walmart’s share as the first choice for grocery purchases dropped to 25.5% in July, from 27.4% in June, according to a Prosper Insights & Analytics monthly consumer survey cited in a Cowen & Co note.
McMillon recently told investors that shoppers – especially from lower-income households – bought fewer items in the three months through April 30, even they also consolidated their trips to the store in response to higher fuel prices.
Monthly spending on gas in July rose to 5.57% of the income of a typical American household – which earns $5,412 per month post-tax – up from 2.79% of income in December 2019, according to GlobalData. Poorer households generally spend a bigger portion of their incomes on gas and essentials.
Walmart Supercenters, which average about 190,000 square feet (17,651.6 square meters) and sell groceries and deli items, alongside clothing, home products, and electronics, tend to be located outside of major metropolitan areas, requiring many shoppers to drive at least several miles. Supercenters do not sell gas.
SAVE MONEY, SHOP CLOSER
Both Walmart and Target Corp (NYSE:TGT) issued profit warnings over the past two months, noting that U.S. shoppers responded to the rising cost of living by buying primarily lower-margin food and other essentials, while skipping aisles filled with clothes and sporting goods.
Walmart’s warning in late July was “a diagnostic look at the average American household,” Jefferies analyst Stephanie Wissink said. It showed the squeeze on shoppers’ monthly budgets that also led many to cut back on their trips to grocery stores, she said.
At Target’s 1,937 stores, traffic declined from mid-June through the week of July 25, Placer.ai data shows.
While Walmart has an advantage of offering a larger selection, dollar stores’ more convenient locations offer an advantage when fuel prices are high, Jason Benowitz, senior portfolio manager at the Roosevelt Investment Group, said.
Shopper visits to Dollar General stores rose in all weeks of June and for most of July, versus the same period last year, the data shows. Dollar General operates more than 18,400 stores in the United States compared with Walmart’s 5,342 U.S stores, according to its latest annual filing.
Placer.ai did not provide data on other dollar store chains, such as Family Dollar and Dollar Tree (NASDAQ:DLTR). However, its quarterly index for dollar stores shows that foot traffic to discount stores in the second quarter increased 8% year-over-year and jumped 13.2% compared with the last quarter.
“The driving distance for a typical shopper across much of the U.S. may be twice as far to reach the nearest Walmart as compared to a dollar store,” Benowitz said.
Gas prices have surged since the beginning of 2022: https://fingfx.thomsonreuters.com/gfx/mkt/jnvwenxlovw/Prices-have-spiked-at-gas-stations-since-the-start-of-2022%20(1).png
