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US consumer watchdog sues Experian over consumer credit accuracy

2025.01.07 15:25

(Reuters) -The top U.S. watchdog agency for consumer finance on Tuesday sued credit rating giant Experian (OTC:), saying the company failed American consumers who challenge the accuracy of consumer credit files, court records show.

Through a California subsidiary, the Ireland-based global data broker maintains crucial files on most American families but allegedly mishandles their complaints, damaging household finances in the process, the agency said in a statement.

Experian conducts “sham investigations” into consumer disputes and allows deleted false information to be reinserted into credit files, according to the CFPB.

“Credit reporting errors can have serious consequences for a family’s finances and it is critical that credit reporting giants follow the law,” CFPB Director Rohit Chopra said in a statement.

Experian said in a statement that the CFPB had disregarded the company’s efforts to engage constructively with the agency.

© Reuters. FILE PHOTO: Signage is seen at the Consumer Financial Protection Bureau (CFPB) headquarters in Washington, D.C., U.S., August 29, 2020. REUTERS/Andrew Kelly/File Photo

“The lawsuit is completely without merit,” the company said. “Our legal position is strong, we will defend it vigorously and are confident we will prevail.”

The complaint seeks a court order barring Experian from further misconduct and requiring the company to pay redress to harmed consumers, forfeit any resulting ill-gotten gains and pay a fine.



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