Stock Market News

U.S. airlines commit to providing meals, hotel rooms for extended delays they caused

2022.08.31 18:10

U.S. airlines commit to providing meals, hotel rooms for extended delays they caused
Passengers use self check-in machines as they travel from John F. Kennedy International Airport in Queens, New York City, U.S., July 2, 2022. REUTERS/Andrew Kelly

By David Shepardson

WASHINGTON (Reuters) – Major U.S. airlines told the U.S. Transportation Department (USDOT) they will provide meals for customers delayed by three hours and hotel rooms for stranded passengers if prompted by issues under the airlines’ control.

American Airlines (NASDAQ:AAL), United Airlines, Southwest Airlines (NYSE:LUV), Delta Air Lines (NYSE:DAL), JetBlue Airways (NASDAQ:JBLU) and others detailed commitments in customer service plans they updated this week at USDOT’s prompting. Many airlines have previously offered vouchers or hotel rooms for delays they caused but did not spell out commitments in customer service plans.

Transportation Secretary Pete Buttigieg said on Aug. 19 that he would publish by Friday, ahead of the busy Labor Day holiday travel weekend, an “interactive dashboard” for air travelers to compare services each large U.S. airline provides when the cancellation or delay was due to circumstances within the airline’s control. Buttigieg had written airline chief executives asking them “at a minimum” to provide meal vouchers for delays of three hours or more and lodging for those who must wait overnight because of disruptions within the carrier’s control.

Buttigieg also warned USDOT is “contemplating options” to write new rules “that would further expand the rights of airline passengers.”

In the past, some airline customers had to know to ask for vouchers or hotels from airlines.

Some airlines said in updated customer service plans that if they cannot find a hotel room, they will provide a voucher or reimburse stranded passenger if they find a reasonably priced room on their own and will reimburse them for transportation.

Southwest Airlines said if meal vouchers are not available https://www.southwest.com/assets/pdfs/corporate-commitments/customer-service-plan.pdf for a three-hour airport delay under its control they would honor reasonable requests for reimbursement.

JetBlue will provide $12 meal vouchers https://www.jetblue.com/legal/customer-service-plan and United Airlines will give meal vouchers https://www.united.com/en/us/fly/customer-commitment-print.html for the “reasonable cost of a meal at airport food vendors. If you don’t automatically get one, just ask us” for three-hour delays under their control.

Source

Related Articles

Leave a Reply

Back to top button
bitcoin
Bitcoin (BTC) $ 97,443.11 1.50%
ethereum
Ethereum (ETH) $ 3,336.10 2.32%
tether
Tether (USDT) $ 1.00 0.05%
solana
Solana (SOL) $ 246.66 4.85%
bnb
BNB (BNB) $ 650.38 2.95%
xrp
XRP (XRP) $ 1.36 11.89%
dogecoin
Dogecoin (DOGE) $ 0.416524 11.13%
usd-coin
USDC (USDC) $ 1.00 0.02%
cardano
Cardano (ADA) $ 0.989753 8.46%
staked-ether
Lido Staked Ether (STETH) $ 3,338.16 2.14%
tron
TRON (TRX) $ 0.204529 7.02%
avalanche-2
Avalanche (AVAX) $ 39.88 7.02%
stellar
Stellar (XLM) $ 0.534932 22.46%
the-open-network
Toncoin (TON) $ 6.00 3.21%
shiba-inu
Shiba Inu (SHIB) $ 0.000025 9.29%
wrapped-steth
Wrapped stETH (WSTETH) $ 3,965.16 1.95%
wrapped-bitcoin
Wrapped Bitcoin (WBTC) $ 97,309.07 1.17%
polkadot
Polkadot (DOT) $ 8.41 4.63%
chainlink
Chainlink (LINK) $ 16.63 4.30%
bitcoin-cash
Bitcoin Cash (BCH) $ 492.58 7.56%
weth
WETH (WETH) $ 3,335.63 2.23%
sui
Sui (SUI) $ 3.28 7.86%
pepe
Pepe (PEPE) $ 0.00002 9.78%
leo-token
LEO Token (LEO) $ 8.64 0.25%
near
NEAR Protocol (NEAR) $ 6.29 1.52%
litecoin
Litecoin (LTC) $ 94.84 7.89%
aptos
Aptos (APT) $ 11.96 6.53%
uniswap
Uniswap (UNI) $ 10.55 0.64%
wrapped-eeth
Wrapped eETH (WEETH) $ 3,512.80 2.26%
hedera-hashgraph
Hedera (HBAR) $ 0.144057 4.75%
usds
USDS (USDS) $ 0.998666 0.34%
internet-computer
Internet Computer (ICP) $ 10.86 6.71%
crypto-com-chain
Cronos (CRO) $ 0.188099 4.32%
polygon-ecosystem-token
POL (ex-MATIC) (POL) $ 0.542468 2.98%
ethereum-classic
Ethereum Classic (ETC) $ 28.12 7.75%
render-token
Render (RENDER) $ 7.53 3.90%
ethena-usde
Ethena USDe (USDE) $ 1.00 0.08%
kaspa
Kaspa (KAS) $ 0.149276 8.58%
fetch-ai
Artificial Superintelligence Alliance (FET) $ 1.43 4.97%
bittensor
Bittensor (TAO) $ 499.09 5.86%
whitebit
WhiteBIT Coin (WBT) $ 24.46 0.88%
dai
Dai (DAI) $ 1.00 0.08%
arbitrum
Arbitrum (ARB) $ 0.827254 3.16%
bonk
Bonk (BONK) $ 0.000045 12.31%
mantra-dao
MANTRA (OM) $ 3.72 3.26%
cosmos
Cosmos Hub (ATOM) $ 8.60 5.60%
vechain
VeChain (VET) $ 0.040601 6.01%
celestia
Celestia (TIA) $ 7.89 26.25%
filecoin
Filecoin (FIL) $ 5.45 4.71%
okb
OKB (OKB) $ 52.76 3.86%