Chick-fil-A taking care of employees opens break room for couriers in NY
2023.02.16 04:01
Chick-fil-A taking care of employees opens break room for couriers in NY
By Kristina Sobol
Budrigannews.com – Because of Covid, more people ordered food from restaurants, which made delivery workers busier than ever. Therefore, in New York City, Chick-fil-A has constructed a break room that will be open for a few months and will provide refreshments and restrooms between deliveries.
Between the 16th of February and the 13th of April, Chick-fil-A will have a storefront on the Upper East Side that is open to customers who have recently delivered using apps like DoorDash, UberEats, or Grubhub.
The “Brake Room” allows delivery workers, of which there are over 65,000 in New York City, to get coffee or tea or use the restroom. This is especially important in a city where there are few public restrooms. Similar to Chick-fil-A restaurants, the location will be open Monday through Saturday from 11 a.m. to 7 p.m., and it will be closed on Sundays.
In addition, there are couches, tables, chairs, and phone charging stations in the Brake Room, as well as an indoor bike dock.
In a statement released on Wednesday, the company stated, “The food delivery community has become an increasingly important part of each restaurant’s business for Chick-fil-A.”
It’s also a community with a hard job, especially in big cities like New York, where many delivery workers ride bikes to work, putting them in bad weather weather. According to Chick-fil-A, the majority of last year’s delivery orders in Manhattan were placed during the winter, and the company hopes that the room will provide employees with a place to rest and warm up during the chilly months.
Delivery was a lifeline for restaurants during the early stages of the pandemic, when their dining rooms were closed due to Covid-19 restrictions. Some restaurants began offering the service after holding off in the past, while others expanded their delivery options. Now that dining rooms are open again, many restaurants are still offering delivery because customers are still interested.
Caring for delivery workers is another way that Chick-fil-A safeguards the brand’s reputation. Chick-fil-A is very careful about keeping its service standards up to date, and the fact that customers are greeted with a smile is important to the company.
According to a statement released by Joe Saracino, SVP of brand strategy, advertising, and media, “The food delivery community is an extension of the same experience Chick-fil-A restaurants provide our guests, and an increasingly significant part of the business.” Since Chick-fil-A is a private company, it does not disclose its sales figures.
Additionally, the city has pledged to provide relief to delivery workers.
In October, Mayor Eric Adams announced a plan to turn vacant spaces like newsstands into rest areas and create hubs for delivery workers. “While the majority of people have a break room to rest while at work, app-based food delivery workers do not,” Adams remarked at the time.
